Networking Basics Program
Target group: Fresh graduates - Technical Support
Number of hours: 15
Program description
The program seeks to build bridges of communication between academic and scientific achievement and the real requirements of the labor market by providing the opportunity for fresh graduates to learn about the various basic tools for installing local networks and using them in a professional and proficient manner. In addition, the program presents realistic scenarios inspired by the types of work environments and the type of problems and basic and recurring questions facing technical support and their solutions, thus contributing to the formation of a repertoire that suits beginners in the field of networks and technical support.
Program objectives
- Introducing graduates to the nature of different work environments.
- Enhancing technical support skills.
Program requirements:
- Computers
- Network printer
- Network installation tools
- Switch and router
Program details:
|
No |
Statement |
Hours |
Notes |
|
1 |
Install operating systems |
3 |
· Learn about the tools for preparing the installation of different operating systems. · Installing LINUX-WINDOWS operating system. |
|
2 |
Local network installation and maintenance skills |
4 |
· Learn about networking tools · Learn about types of network connectors · Learn about the parts of switches and routers · Use network tools |
|
3 |
LAN Management Skills |
3 |
· Use basic tools for testing, troubleshooting and troubleshooting. · Resource management-printers, files.. |
|
4 |
Dealing with user issues |
3 |
· Troubleshooting slow browsing and system lag. · Dealing with OUTLOOK.
|
|
5 |
Dealing with technical support programs |
2 |
· Learn about the parts of the program, how to classify reports, determine their status, and prepare reports. |
